We’ve compiled a list of the top routers and included links to disable the Application Layer Gateway, which can interfere with VoIP calls. Popular brands of routers include Cisco, Linksys, Netgear, D-Link, Asus, and TP-Link. Your router can also function as a modem for some broadband gateways. To disable SIP ALG, you will need to log into your router. Pictured below is an example:ĭisabling SIP ALG is often as simple as unchecking a box. Thanks to easy and simple web interfaces, simply check or uncheck a box. Many routers default SIP ALG to on within their device’s firmware. This traffic is essential to maintaining the phone’s availability and selecting the proper audio codecs. This interruption is happening because of router firewalls. What’s happening is that some VoIP traffic is lost between the phone and the VoIP service provider.
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